Forum Discussion

Grumps70's avatar
Grumps70
On our wavelength
12 months ago

Hub 4 & Connect app.

Hi all

Here we go again. For ages now the connect app has been working fine. A few days ago the hub 4 done a reboot during the day for some reason. Since then the connect app can no longer find the hub4. I also cannot access the hub direct by using 192.168.0.1. 

The connect app did want to improve the WiFi and for some reason it took me thro' a page to change my password. Since then it cannot find the hub4.

I can still use WiFi and ethernet OK with no problem. I have done a few reboots etc.

What has gone wrong this time.

Regards

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    When the Hub 4 user interface has failed and access via the Connect app is also lost, the only option is to press RESET for 60 seconds, then leave the Hub 4 powered on to revert to its shipping condition.

    If after the factory reset completes, the admin menu is still not available at http://192.168.0.1/ a replacement Hub will be required.

    • Grumps70's avatar
      Grumps70
      On our wavelength
      12 months ago

      Hi

      Have done a full reset and still cannot access the hub4 either with WiFi on tablet or ethernet from laptop. Connect app cannot find hub4. Am able to get on Internet as normal.

      Regards

      Alan

      • Alex_RM's avatar
        Alex_RM
        Forum Team
        12 months ago

        Hi Grumps70,

        Thanks for posting and sorry to hear you're having some issues with the Connect App. 

        Glad to hear the hub is working fine, can you try uninstalling and re-installing the Connect App? Have you tested it on a different device?

        Alex_Rm

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    VM support are a nightmare with partial Hub faults.
    I'd suggest power off the Hub 4 and then phone in and report it as totally failed.