hub 3 timeouts and reboots
For the last month or so I've been getting random reboots of the hub 3 again. This only started happening AFTER I had received emails/texts saying a problem was found and fixed with my connection.
The website service status says there are intermittent issues with my connection, but the automated phone service says there are no issues.
I have been in touch with live chat last week who delivered a new hub 3, which did not fix anything.
I posted about this issue sometime last year here which did seem to get resolved. However I now have the exact same symptoms the connection drops, green light appears, alongside the green broadband and green wifi flashing lights. After 5-10 minutes it reconnects.
The hub is now in modem only mode but I have only made that change recently after this issue had started
Network Log
Time Priority Description
29/07/2024 10:17:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:54:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:53:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:47:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:14:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:13:54 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:10:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:10:49 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:10:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:09:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:09:9 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:04:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:04:10 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 09:03:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 04:59:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 04:59:54 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 04:59:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 04:59:34 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 04:59:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2024 04:59:14 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 322750000 | 13.3 | 40 | 256 qam | 24 |
2 | 194750000 | 10.9 | 40 | 256 qam | 8 |
3 | 202750000 | 11 | 40 | 256 qam | 9 |
4 | 226750000 | 11 | 40 | 256 qam | 12 |
5 | 234750000 | 10.9 | 40 | 256 qam | 13 |
6 | 258750000 | 10.3 | 38 | 256 qam | 16 |
7 | 266750000 | 11.4 | 40 | 256 qam | 17 |
8 | 274750000 | 11.8 | 40 | 256 qam | 18 |
9 | 282750000 | 11.8 | 40 | 256 qam | 19 |
10 | 290750000 | 12 | 40 | 256 qam | 20 |
11 | 298750000 | 12.6 | 40 | 256 qam | 21 |
12 | 306750000 | 12.9 | 40 | 256 qam | 22 |
13 | 314750000 | 12.8 | 40 | 256 qam | 23 |
14 | 330750000 | 13.5 | 40 | 256 qam | 25 |
15 | 354750000 | 14 | 40 | 256 qam | 28 |
16 | 362750000 | 14 | 40 | 256 qam | 29 |
17 | 386750000 | 12.4 | 40 | 256 qam | 32 |
18 | 394750000 | 11.5 | 40 | 256 qam | 33 |
19 | 410750000 | 11.9 | 40 | 256 qam | 35 |
20 | 418750000 | 12.1 | 40 | 256 qam | 36 |
21 | 522750000 | 10.1 | 38 | 256 qam | 37 |
22 | 530750000 | 10.4 | 40 | 256 qam | 38 |
23 | 538750000 | 11.1 | 40 | 256 qam | 39 |
24 | 546750000 | 11 | 38 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 5 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.9 | 5 | 0 |
4 | Locked | 40.9 | 5 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 38.9 | 12 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 40.3 | 5 | 0 |
9 | Locked | 40.3 | 5 | 0 |
10 | Locked | 40.9 | 6 | 0 |
11 | Locked | 40.9 | 8 | 0 |
12 | Locked | 40.3 | 6 | 0 |
13 | Locked | 40.3 | 0 | 0 |
14 | Locked | 40.3 | 5 | 0 |
15 | Locked | 40.9 | 4 | 0 |
16 | Locked | 40.9 | 5 | 0 |
17 | Locked | 40.9 | 11 | 0 |
18 | Locked | 40.9 | 0 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 40.3 | 12 | 0 |
21 | Locked | 38.6 | 4 | 0 |
22 | Locked | 40.3 | 0 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 38.9 | 10 | 0 |