Hi Wags2519 👋 Welcome to the community forum!
Thanks for posting. Sorry to hear these concerns about a constant red light on your hub.
We would need to send you a PM to confirm a few account details so we can take a closer look and arrange an engineers appointment or replacement if needed. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞