Forum Discussion

cbseager's avatar
cbseager
Tuning in
2 years ago

Hub 3 not working in modem mode

I have tried to contact the help team but have had no response. My hub 3 used to be set to modem mode while I had a mesh network connected to it but now the WiFi from the hub is visible and whenever I log into the hub and turn on modem mode it restarts with a red light and I cannot connect to the Ethernet ports. Can I get a replacement hub?

11 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Try a reset first - then try the modem mode option as per Tudor’s instructions in message 3 here….

    https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-solid-red-light-modem-mode/td-p/5240872

    Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.

    • cbseager's avatar
      cbseager
      Tuning in

      Hi, I have tried this a few times now but am never able to connect via LAN and every time all I have on the front is the red light. It used to work ok in modem mode but now something has changed and I cannot get it to work without WiFi and I don’t want the router WiFi to interfere with other devices in my home. The best solution I have found is to turn off 5ghz and rename the SSID so anything that had been connected cannot connect now. I’m also getting fluctuating jitter, my ping ranges from 30ms to over 100ms during a single test. 

  • legacy1's avatar
    legacy1
    Alessandro Volta

    It seems more people are having this problem...could I be right that VM are causing this slowly?

    can you connect only a PC to the hub and test modem mode disable/enable the NIC? 

    • cbseager's avatar
      cbseager
      Tuning in

      I can’t access the router by any means once I’ve turned off modem mode and the light is red. It’s working in a way that I can deal with at the moment, changed WiFi SSID and LAN ports working so I’ll leave it for now, would be nice to be able to actually speak to someone from VM about this but unless I go through the route of cancelling my contract I can’t seem to be able to speak to a human. Very poor VM customer service!

      • legacy1's avatar
        legacy1
        Alessandro Volta

        VM will stupidly not help you with modem mode it should just work unless they have done something 

  • After a recent interruption to my internet, I had to reset my router. I normally have it in modem mode to run a mesh network. I was struggling to reconnect my mesh units as they could not connect to the internet in the last stage of setting up. A friend came to give assistance and he said the problem was that once my hub 3.0 was in modem mode it had no internet. We Ethernet cabled into a pc and the modem was not visible. The only way to get any response was to do a reset back into router mode where everything worked. I understand that Virgin would rather I didn’t use a mesh network but surely the hub 3.0 that I pay for should work as I want it whichever mode I choose. Is there anything I could try? 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team

      Hello iaw101,

      Thank you very much for joining our Community.

      As advised by legacy1 the Ethernet ports will still work when the hub is in modem mode.

      Have you managed to get this resolved now?

      If not please let us know.

      Gareth_L

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Sorry Gareth_L  for sounding pedantic, but it's only a single port works at a time in modem mode. Just thought I would throw in this clarification.  🙂

  • legacy1's avatar
    legacy1
    Alessandro Volta

    A PC to the hub in modem mode should work when the hub is in modem mode you may need to power it off for two mins then unplug replug Ethernet when you turn it back on