Forum Discussion

cluffythecat's avatar
cluffythecat
Tuning in
3 days ago

Hub 3 needing reboot frequently

I have the M500 broadband package and a Hub 3 router which I understand is currently being replaced by Virgin Media with the Hub 5 router. Apparently speeds of 500mb are at the limit of this router.

I think my router is now struggling as I have to reboot it every few days as it seems to lose its connection with my tv box and my Firestick.

Rather than wait for "my turn" for an upgrade, how do I get hold of a new Hub 5 asap?

I have tried the "web chat" but can't get to speak to a real person and I don't want to spend ages on a call.

Any help will be appreciated.

Connection
Hub3
router
WIFI

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 hours ago

    Just be aware the Hub 5 is a more modern Wifi ax protocol device, and some older IoT have issues with this. 

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi Cluffythecat 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear you have some concerns about the performance of your router. We usually only offer a replacement or upgrade if your current hub is having performance issues, or if your package requirements don't match with the hubs capability. 

    As you've mentioned some concerns about your current hub's performance, I will send you a PM to run some testing and offer further support. 

    Please keep an eye on your Inbox 📩 in the top right corner. We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞