Hub 3 Ethernet ports dead
Writing on behalf of my sister in law who has a hub 3. She called me as she seemed to have lost internet connectivity. On examination I found than the hub 3 was showing a red light (supposedly overheating) and that WiFi was very good but the ethernet ports were inactive or very slow (<9 mb/s).
My sister in law contacted Virgin by phone and they agreed to send out a new hub 3 which was duly installed but once again WiFi was very good but ethernet was very slow or non existent. I went through diagnostics online and eventually I was asked to book an appointment for the engineer to come which he did. The engineer concluded that our ethernet cables were at fault and possible causing problems. Using a short cable he demonstrated that speeds were indeed good on the ethernet ports. We bought a new cable to replace the possibly faulty one and on checking once again found that the ethernet ports do not seem to be working properly, no green flashing light when plugging in the cables at the hub ports. Once again I went through the online diagnostics and got the 'intermittent fault' diagnosis, reset/rebooted the hub 3 but still no ethernet just WiFi. I need the engineer to come back and see this, how can I book a slot again?
