Forum Discussion

punkduck66's avatar
punkduck66
Joining in
4 hours ago

Hub 3 Ethernet failed with red light - new hub needed

We have had our current Hub 3 for many years. It's connected to our main PC and a number of other devices via Ethernet. We use Wi-Fi as well.

Last week, I noticed that the main PC was connecting via Wi-Fi and not Ethernet. The light on the front of the Hub 3 is now permanently red as well. 

I have logged into the hub, and it is set in router mode, not modem.

I have switched the Hub 3 on and off multiple times.

I have done a pinhole reset twice with all Ethernet cables disconnected.

From other posts I have seen on here, this is a known fault, and I need a new hub.

Due to my work as a freelancer, I need to get the Ethernet back up and running, and I am going to struggle to coordinate with an engineer visit. I am fully capable of installing a new hub myself.

Could one of the Virgin team members please reach out to me to arrange for a new hub to be ordered?

3 Replies

  • punkduck66's avatar
    punkduck66
    Joining in
    4 hours ago

    The network diagnostic tool reports that "The temperature of your Hub 3.0 is normal" before anyone asks :-)

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 hours ago

      If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • punkduck66's avatar
    punkduck66
    Joining in
    4 hours ago

    Ok, after yet another reboot, I seem to have got Ethernet back. But the light on the front is permanently red. It always used to be a yellow/white colour.

    What fault does this mean?