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Saltaire8VM's avatar
Saltaire8VM
Joining in
2 months ago

Hub 3. Confused

Hi

Will try to get thru to Virgin but last time took ages. just wondered if anyone had come across this.

In the last few days, noticed a newspaper item saying that if you have Hubs they may be eligable to upgrade the Hub as previous had issues. numbers from newspaper as below.

Hub 2 Model code arris-TG2492LG-VM    and Hub 3 Model arris-TG3492LG-VMB.

Confusion is; when i checked my Hub which on checking thru the app down as Hub 3.. but when i checked the version it does say Hub3 VMDG505  -  TG2492LG-VM, so unless the paper has screwed up in putting the wrong number down.

Cheers Steven.

 

 

7 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    Don’t take anything you read in a newspaper as ‘gospel’.

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      2 months ago

      As per Tudor. Do post the article link as there does seem to be quite a lot of confusion on this. 

  • Kris60's avatar
    Kris60
    On our wavelength
    2 months ago

    I was promised a Hub 4 upgrade and

    They sent me a Hub 3 , not happy 

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    30 days ago

    Hi Saltaire8VM thanks for posting here in the Community.

    We can check to see if there are any available offers for you, but it does depend on at the time of writing if there are any.

    Let me send you a PM and please respond directly when you can!
    Many thanks

    • Saltaire8VM's avatar
      Saltaire8VM
      Joining in
      30 days ago

      Just noticed the other reply from Kris60.although the serial number apples to the hub 2. Which is TG-2492LG-VM on my box.is also stamped Hub3. Just to make sure this is to free upgrade to hub4.

      It might be me thinking. Virgin are using old boxes for hub3.thats the confusion.

      Many thx steven