Hub 3.0 over the past 2 weeks keeps dropping
I have done a full reset and the wifi keeps dropping. I have tried manually configuring router to certain channels and this does not work.
Forum Discussion
7 Replies
Keeps dropping may be an issue with the signal to the Hub 3.
Copy / Paste the text into this thread from the "Check router status" >>> Downstream / Upstream tabs.Could also just be wifi interference rather than a network connection one
So, are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi connection issue or it could be network connection/Hub related?
- Matthew_ML
Forum Team
Hey Vicky12428, thank you for reaching out and I am so sorry to hear you are having some connection issues.
I've taken a look from our side and I can see everything is correct, how has it been over the weekend?
I am still having issues. This evening I was playing online gaming and it dropped a number of times. My router is within 3 meters of the playstation. I will paste my downstream/upstream logs.
Channel
Frequency (Hz)
Power (dBmV)
SNR (dB)
Modulation
Channel ID
1
379000000
6
40
256 qam
31
2
139000000
7.5
40
256 qam
1
3
147000000
7.3
40
256 qam
2
4
155000000
7
40
256 qam
3
5
163000000
7
40
256 qam
4
6
171000000
7
40
256 qam
5
7
179000000
7
40
256 qam
6
8
187000000
6.9
40
256 qam
7
9
195000000
6.8
40
256 qam
8
10
203000000
6.5
40
256 qam
9
11
211000000
6.4
40
256 qam
10
12
219000000
6.3
40
256 qam
11
13
227000000
6
40
256 qam
12
14
235000000
6
40
256 qam
13
15
299000000
5.4
40
256 qam
21
16
307000000
4.9
40
256 qam
22
17
315000000
4.9
40
256 qam
23
18
323000000
5
40
256 qam
24
19
339000000
5.1
40
256 qam
26
20
347000000
5.5
40
256 qam
27
21
355000000
5.5
40
256 qam
28
22
363000000
5.8
40
256 qam
29
23
371000000
6
40
256 qam
30
24
387000000
6
40
256 qam
32
Downstream bonded channels
Channel
Locked Status
RxMER (dB)
Pre RS Errors
Post RS Errors
1
Locked
40.3
79
0
2
Locked
40.3
28
0
3
Locked
40.9
35
0
4
Locked
40.3
39
0
5
Locked
40.9
43
0
6
Locked
40.3
51
0
7
Locked
40.3
39
0
8
Locked
40.3
28
0
9
Locked
40.9
34
0
10
Locked
40.9
20
0
11
Locked
40.9
20
0
12
Locked
40.3
43
0
13
Locked
40.3
55
0
14
Locked
40.9
48
0
15
Locked
40.3
56
0
16
Locked
40.3
48
0
17
Locked
40.3
42
0
18
Locked
40.9
56
0
19
Locked
40.3
62
0
20
Locked
40.3
62
0
21
Locked
40.3
64
0
22
Locked
40.3
93
0
23
Locked
40.9
61
0
24
Locked
40.3
62
0
Upstream bonded channels
Channel
Frequency (Hz)
Power (dBmV)
Symbol Rate (ksps)
Modulation
Channel ID
1
43100000
44.3
5120
64 qam
2
2
23600000
41.8
5120
64 qam
5
3
30100000
42.3
5120
64 qam
4
4
36600000
42.8
5120
64 qam
3
5
49600000
44.3
5120
64 qam
1
Upstream bonded channels
Channel
Channel Type
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
1
ATDMA
0
0
1
0
2
ATDMA
0
0
0
0
3
ATDMA
0
0
3
0
4
ATDMA
0
0
6
0
5
ATDMA
0
0
2
0
- Matthew_ML
Thank you for the update.
I have just taken a look and this just looks like it was a blip, the connection will never be prefect 24/7 due to the nature of the connection.
I have taken a look at the levels and they are looking really good currently.
Was there anymore issues over the weekend?
Unfortunately I am still having issues.
