Hello!I have absolutely new HP EliteBook G10 and can't connect to my home VM wi-fi.I have done router reset, reinstalled wi-fi drivers on my laptop and nothing helps. I've checked on forum that a lot of people had the same issue and the only solution VM offer is a tech visit. Virgin Media please advise. Thanks!

Cable Modem StatusItem Status TypeChannel Overview Downstream Upstream Cable Modem StatusOnlineDOCSIS 3.0Primary downstream channelLockedSC-QAMDOCSIS 3.0 channels315DOCSIS 3.1 channels11

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 133100000011.341QAM 25625219500000010.840QAM 2568320300000010.840QAM 256942110000001140QAM 2561052190000001140QAM 25611622700000011.140QAM 25612723500000011.341QAM 25613824300000011.641QAM 25614925100000011.641QAM 256151025900000011.741QAM 256161126700000011.841QAM 256171227500000011.841QAM 256181328300000011.841QAM 256191429100000011.941QAM 256201529900000011.741QAM 256211630700000011.741QAM 256221731500000011.441QAM 256231832300000011.341QAM 256241933900000011.440QAM 256262034700000011.840QAM 256272135500000012.440QAM 256282236300000012.940QAM 256292337100000012.941QAM 256302437900000012.840QAM 256312538700000012.740QAM 256322639500000012.540QAM 256342740300000012.340QAM 256352841100000012.440QAM 256362941900000012.640QAM 256373042700000012.841QAM 256383143500000012.641QAM 256393.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked41232502Locked4019103Locked4016604Locked4017705Locked4020306Locked4021107Locked4120908Locked4114009Locked41213010Locked41221011Locked41297012Locked41386013Locked41517014Locked41672015Locked41765016Locked41972017Locked411487018Locked411999019Locked402599020Locked402431021Locked402860022Locked404080023Locked416107024Locked409253025Locked4011957026Locked4018169027Locked4025618028Locked4026596029Locked4029116030Locked4130220031Locked413639203.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33Locked4211.71034852854995

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 04960000042.55120QAM 64114310000043.35120QAM 64223660000043.35120QAM 64333010000043.55120QAM 64442360000044.85120QAM 6493.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00002ATDMA00003ATDMA00004ATDMA00003.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 101137.02KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 10OFDMA2207400000000

General ConfigurationNetwork accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file Allowed1Enabled3.1cmreg-vmdg660-bbt057-b.cmPrimary Downstream Service FlowSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate 84294143750047 bps42600bytes0 bpsPrimary Upstream Service FlowSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type 8429322000047 bps42600bytes0 bps42600bytesBest Effort

Network LogTime Priority Description 01-02-2024 07:19:44noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 05:12:07noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 02:56:45noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 02:54:49noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 02:22:25noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 02:20:40noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 00:56:52noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 00:12:58noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;01-02-2024 00:11:06noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 23:53:04noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 23:45:01noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 23:40:58noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 22:58:39noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 22:40:45noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 22:16:30noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 21:42:11noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 21:39:39noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 21:35:57noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 20:20:30noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 20:18:33noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 19:37:49noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 19:24:26noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 19:22:34noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 18:34:00noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 18:29:00noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 18:26:45noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 18:25:26noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 18:21:27noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 17:35:25noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 17:31:54noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 17:19:36noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-01-2024 17:07:26noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

HP laptop wi-fi connected but no internet | Virgin Media Community

11 Replies

kravcenj

Joining in

2 years ago

Cable Modem StatusItem Status TypeChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.0
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

kravcenj

Joining in

2 years ago

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	11.3	41	QAM 256	25
2	195000000	10.8	40	QAM 256	8
3	203000000	10.8	40	QAM 256	9
4	211000000	11	40	QAM 256	10
5	219000000	11	40	QAM 256	11
6	227000000	11.1	40	QAM 256	12
7	235000000	11.3	41	QAM 256	13
8	243000000	11.6	41	QAM 256	14
9	251000000	11.6	41	QAM 256	15
10	259000000	11.7	41	QAM 256	16
11	267000000	11.8	41	QAM 256	17
12	275000000	11.8	41	QAM 256	18
13	283000000	11.8	41	QAM 256	19
14	291000000	11.9	41	QAM 256	20
15	299000000	11.7	41	QAM 256	21
16	307000000	11.7	41	QAM 256	22
17	315000000	11.4	41	QAM 256	23
18	323000000	11.3	41	QAM 256	24
19	339000000	11.4	40	QAM 256	26
20	347000000	11.8	40	QAM 256	27
21	355000000	12.4	40	QAM 256	28
22	363000000	12.9	40	QAM 256	29
23	371000000	12.9	41	QAM 256	30
24	379000000	12.8	40	QAM 256	31
25	387000000	12.7	40	QAM 256	32
26	395000000	12.5	40	QAM 256	34
27	403000000	12.3	40	QAM 256	35
28	411000000	12.4	40	QAM 256	36
29	419000000	12.6	40	QAM 256	37
30	427000000	12.8	41	QAM 256	38
31	435000000	12.6	41	QAM 256	39

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	2325
2	Locked	40	191
3	Locked	40	166
4	Locked	40	177
5	Locked	40	203
6	Locked	40	211
7	Locked	41	209
8	Locked	41	140
9	Locked	41	213
10	Locked	41	221
11	Locked	41	297
12	Locked	41	386
13	Locked	41	517
14	Locked	41	672
15	Locked	41	765
16	Locked	41	972
17	Locked	41	1487
18	Locked	41	1999
19	Locked	40	2599
20	Locked	40	2431
21	Locked	40	2860
22	Locked	40	4080
23	Locked	41	6107
24	Locked	40	9253
25	Locked	40	11957
26	Locked	40	18169
27	Locked	40	25618
28	Locked	40	26596
29	Locked	40	29116
30	Locked	41	30220
31	Locked	41	36392

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

Locked

11.7

1034852854

995

kravcenj
Joining in
2 years ago
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 42.5 5120 QAM 64 1
1 43100000 43.3 5120 QAM 64 2
2 36600000 43.3 5120 QAM 64 3
3 30100000 43.5 5120 QAM 64 4
4 23600000 44.8 5120 QAM 64 9
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 0 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
10 11 37.0 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
10 OFDMA 220 74000000 0 0

Client62
Alessandro Volta
2 years ago
Focus on the HP Laptop.
What network settings are configured once its Wi-Fi adaptor connects to the VM Hub ?

Check the HP laptop's IP Address is in the range 192.168.0.xxx The Gateway must be 192.168.0.1

What are the IP values for the Mask and the DNS ?
Adduxi
Very Insightful Person
2 years ago
As above, however the Downstream power levels are too high and VM will need to adjust those. This would not stop your laptop Wifi from connecting in any case.
Have you tried a wired connection as a test ?
- kravcenj
  Joining in
  2 years ago
  Hello, yes I've tried wired connection and it works fine.
  - Adduxi
    Very Insightful Person
    2 years ago
    Are you using the correct password? There are two on the base of the Hub and one is for Wifi and the other for the admin console.
    Have you made sure the laptop is not in Airplane Mode?
    Does the VM SSID show up in the list of available networks?
Steven_L
Forum Team
2 years ago
Hey kravcenj,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with connecting your new laptop to your WiFi connection. Has any of the super helpful advise from our community members helped to get this resolved for you?

Kind Regards,

Steven_L
kravcenj
Joining in
2 years ago
Thank you all! The issue has been sorted now by our local sys admin.

Forum Discussion

HP laptop wi-fi connected but no internet

11 Replies

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0	49600000	42.5	5120	QAM 64	1
1	43100000	43.3	5120	QAM 64	2
2	36600000	43.3	5120	QAM 64	3
3	30100000	43.5	5120	QAM 64	4
4	23600000	44.8	5120	QAM 64	9

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0