superwavesynths
12 months agoOn our wavelength
How to request a new modem?
Hi,
I’ve been on Virgin Media for some time now and I still have an old Super Hub 2 modem.
It’s not been working properly for a while now, the WI-FI keeps failing and you have to reset the device quite frequently.
I’ve done full hardware resets pressing the tiny button on the back with a pin but this doesn’t stop the problem recurring at some point.
How do I go about requesting a new modem because I can never get anywhere trying to phone Virgin Media?
Cheers,
Chris