Forum Discussion

SteveMcQ's avatar
SteveMcQ
Tuning in
11 hours ago

How to disconnect connected devices & DCHP modifications

Hi,

I am becoming increasingly frustrated with Virgin Media at the moment where I want to throw it out the Window:-

It started when I wanted to change the DNS servers on my router to Cloudfare via my laptop. I signed onto my HUB 5 went to Advanced Settings, then to DHCP Settings, DHCPv4 server... but I cannot find DNS servers? However, the display also showed several devices connected to my HUB 5 which I didn't recognise - and one which was my neighbour's Ring Doorbell ao !!! How do I disconnect these?????

I did a search which suggested I could do this easily via the the Virgin Media Connect App - which I downloaded onto my 02 phone. However, this too failed to work even when I placed it next to the modem - it just kept telling me that "It looks you're out". So I rebooted my phone - but still no luck.

So two questions:-

  1. What is the quickest and easiest way to modify my DNS settings - preferably via my laptop?
  2. How do I disconnect connected devices which I do not recognise?  Many Thanks

2 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    10 hours ago

    VM like defaults they would not like anything else changing your DNS should you have problem with other DNS then there own you are free to change the DNS per device on your device.

    How to Change DNS Settings in Windows 10/11. - WinTips.org

    You can also choose to put the hub in modem mode and get your own router that can change DNS if you wish.   

    The Virgin Media Connect App does not work correctly....and will one day EOL

  • Tabletop5's avatar
    Tabletop5
    Just joined
    11 hours ago

    1 ) alas no you can’t, the VM hub has no ability to modify the DNS server settings. It is what it is!

    2) Well you could..... Actually no just forget it, it’s vastly more trouble than it might seem.