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Jimmy77's avatar
Jimmy77
Joining in
5 months ago

How to book technician to move router

I want to book a technician to move my WiFi router to a different room. Can't see how to do it through website. Impossible to get through to human on phone. Can anyone help?

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    Usual £25 non fault call-out fee for this sort of work. If you wait here a day or two a VM Mod should pick this up and discuss with you.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Jimmy77 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    I can see you've spoken to the team since you posted. Has an engineer visit now been arranged?

    Please pop back to us at your earliest convenience.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel