How exactly does the Service Status checker works on VM website ?
I have a bit of a issue...
Since yesterday my internet is pretty much down. It was up late last night / early in the morning, and went out again today...
I checked with my neighbours in my building and in nearby buildings, whom I know are VM's customers, and all of them do not have internet at the moment, all showing exactly same symptoms (superhubs not getting DHCP, showing "Internet: Access Denied" or "No RF signal" ).
Each time either one of us checks the service status page :
https://www.virginmedia.com/support/help/service-status/
It keeps saying there is no issue with broadband in our area (area 14), while it does show an issue with the TV.
Every time I call support - I get told that an engineer visit needs to be booked (I have one booked atm), but still - whoever I talk to, they always ignore the details, where I explain: "look this issue affects multiple people in multiple buildings on my street" part....
It's almost like talking to GP Chat, even though I think that would be a lot easier....
The only reason I'm staying with VM atm is due to inability of getting a proper FTTP service here (waiting for Openreach / City Fibre to do their cabling, as soon as it happens, I'm switching).