We have the Gig 1 package yet online gaming is impossible even whilst on ethernet. Games are either stuttering or laggy. Call Of Duty is unplayable online with the game informing us of consistent packet burst. Football games just stutter.I'd just like to see if there's anything wrong?This issue has persisted for a while we moved to the hub in modem mode connected to a Unifi Dream Machine Pro with a UniFi U6-Long Range access point but to no avail.BQM:https://www.thinkbroadband.com/broadband/monitoring/quality/share/71d5a95a36dee383406466531e0bbef00eca8a51

3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13060000001040QAM 25622213800000010.841QAM 2561314600000010.741QAM 2562415400000010.540QAM 2563516200000010.341QAM 2564617000000010.441QAM 2565717800000010.141QAM 2566818600000010.341QAM 2567919400000010.541QAM 25681020200000010.240QAM 25691121000000010.540QAM 256101221800000010.440QAM 256111322600000010.340QAM 256121423400000010.441QAM 256131524200000010.141QAM 25614162500000001041QAM 25615172580000009.840QAM 25616182660000009.741QAM 25617192740000009.740QAM 25618202820000009.940QAM 25619212900000009.940QAM 256202229800000010.140QAM 25621233140000009.740QAM 25623243220000009.840QAM 25624253300000009.640QAM 25625263380000009.640QAM 25626273460000009.640QAM 25627283540000009.340QAM 25628293620000009.340QAM 25629303700000009.340QAM 2563031378000000940QAM 2563132386000000940QAM 256323.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked4017702Locked4115603Locked4115804Locked4015905Locked4154116Locked4113107Locked4114608Locked4114109Locked41140010Locked40171011Locked40144012Locked40154013Locked40159014Locked41135015Locked41149016Locked41153017Locked40162018Locked41146019Locked40154020Locked40162021Locked40179022Locked40168023Locked40159024Locked40172025Locked40206026Locked40207027Locked40195028Locked40182029Locked40199030Locked40183031Locked40228032Locked4019003.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159924K1800QAM 409611283.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159Locked429.842078352740

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 04960000040.55120QAM 649143100000405120QAM 6410236600000395120QAM 6411330100000385120QAM 6412423600000375120QAM 64133.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00302ATDMA00203ATDMA00104ATDMA00603.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 141035.52KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 14OFDMA20074000000200

Your BQM looks as good as it getsdo you game over wifi?

The Downstream power levels are above the preferred range of -7 to +7 dBmVand even exceed the +10 dBmV maximum on about half of the 3.0 Downstream channels.What kind of Ping times do you see using https://interprefy.speedtestcustom.com/ test to a local server.

Horrible Latency/Packet Bursting | Virgin Media Community

HamzaR___

Tuning in

7 months ago

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	10	40	QAM 256	22
2	138000000	10.8	41	QAM 256	1
3	146000000	10.7	41	QAM 256	2
4	154000000	10.5	40	QAM 256	3
5	162000000	10.3	41	QAM 256	4
6	170000000	10.4	41	QAM 256	5
7	178000000	10.1	41	QAM 256	6
8	186000000	10.3	41	QAM 256	7
9	194000000	10.5	41	QAM 256	8
10	202000000	10.2	40	QAM 256	9
11	210000000	10.5	40	QAM 256	10
12	218000000	10.4	40	QAM 256	11
13	226000000	10.3	40	QAM 256	12
14	234000000	10.4	41	QAM 256	13
15	242000000	10.1	41	QAM 256	14
16	250000000	10	41	QAM 256	15
17	258000000	9.8	40	QAM 256	16
18	266000000	9.7	41	QAM 256	17
19	274000000	9.7	40	QAM 256	18
20	282000000	9.9	40	QAM 256	19
21	290000000	9.9	40	QAM 256	20
22	298000000	10.1	40	QAM 256	21
23	314000000	9.7	40	QAM 256	23
24	322000000	9.8	40	QAM 256	24
25	330000000	9.6	40	QAM 256	25
26	338000000	9.6	40	QAM 256	26
27	346000000	9.6	40	QAM 256	27
28	354000000	9.3	40	QAM 256	28
29	362000000	9.3	40	QAM 256	29
30	370000000	9.3	40	QAM 256	30
31	378000000	9	40	QAM 256	31
32	386000000	9	40	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40	177	0
2	Locked	41	156	0
3	Locked	41	158	0
4	Locked	40	159	0
5	Locked	41	541	1
6	Locked	41	131	0
7	Locked	41	146	0
8	Locked	41	141	0
9	Locked	41	140	0
10	Locked	40	171	0
11	Locked	40	144	0
12	Locked	40	154	0
13	Locked	40	159	0
14	Locked	41	135	0
15	Locked	41	149	0
16	Locked	41	153	0
17	Locked	40	162	0
18	Locked	41	146	0
19	Locked	40	154	0
20	Locked	40	162	0
21	Locked	40	179	0
22	Locked	40	168	0
23	Locked	40	159	0
24	Locked	40	172	0
25	Locked	40	206	0
26	Locked	40	207	0
27	Locked	40	195	0
28	Locked	40	182	0
29	Locked	40	199	0
30	Locked	40	183	0
31	Locked	40	228	0
32	Locked	40	190	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

9.8

4207835274

HamzaR___
Tuning in
7 months ago
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 40.5 5120 QAM 64 9
1 43100000 40 5120 QAM 64 10
2 36600000 39 5120 QAM 64 11
3 30100000 38 5120 QAM 64 12
4 23600000 37 5120 QAM 64 13
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 0 0
1 ATDMA 0 0 3 0
2 ATDMA 0 0 2 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 6 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
14 10 35.5 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
14 OFDMA 200 74000000 20 0
legacy1
Alessandro Volta
7 months ago
Your BQM looks as good as it gets
do you game over wifi?
- HamzaR___
  Tuning in
  7 months ago
  Nope Ethernet as mentioned.
Client62
Alessandro Volta
7 months ago
The Downstream power levels are above the preferred range of -7 to +7 dBmV
and even exceed the +10 dBmV maximum on about half of the 3.0 Downstream channels.

What kind of Ping times do you see using https://interprefy.speedtestcustom.com/ test to a local server.
- HamzaR___
  Tuning in
  7 months ago
Client62
Alessandro Volta
7 months ago
We do not get to see the image if it includes the Public IP of your VM connection.
- HamzaR___
  Tuning in
  7 months ago
  It doesn't have it in it, I cropped it out.
  - Matthew_ML
    Forum Team
    7 months ago
    Hey HamzaR___, thank you for reaching out and I am sorry to hear you are having some issues.
    
    Let me send you a DM so we can look into this for you.
Client62
Alessandro Volta
7 months ago
We see it now. 10ms of latency is low for a VM Connection, ours is 15 to 17 ms on the same test.

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0	49600000	40.5	5120	QAM 64	9
1	43100000	40	5120	QAM 64	10
2	36600000	39	5120	QAM 64	11
3	30100000	38	5120	QAM 64	12
4	23600000	37	5120	QAM 64	13

0	ATDMA	0
1	ATDMA	3
2	ATDMA	2
3	ATDMA	1
4	ATDMA	6