High jittering and long buffering time in video call
Hi
I'm currently under an M500 package which should be the fastest due to my need in video calls. While the download streaming are always fine, I'm experiencing consistent long jittering and buffering time for uploading. Other attendees in an online conference reported my video would jitter every 2-3 seconds. My network upload diagnostics are attached here. After some online searching I suspect the upload power of my device/wifi is not good enough. Would there be a way to improve this or the hub needs to be fixed? Thank you.
It's indeed frustrating to be on the supposedly fastest package but receive poor quality video calls.
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 49600000 | 31.8 | 5120 | 64 qam | 1 |
2 | 30100000 | 31.7 | 5120 | 16 qam | 4 |
3 | 36600000 | 30.8 | 5120 | 16 qam | 3 |
4 | 43100000 | 31.8 | 5120 | 64 qam | 2 |
5 | 23600000 | 31 | 5120 | 16 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
5 | ATDMA | 0 | 0 | 2 | 0 |