Forum Discussion
- AyadMHTuning in
- jbrennandVery Insightful Person
Check whether the "known issue" is still outstanding.
Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
- AyadMHTuning in
Just checked now, its not showing it as still outstanding.
- jbrennandVery Insightful Person
OK... a VM person should take a look for you soon.
- Paul_DNForum Team
Hi Ayadmh,
Thank you for reaching back out, we are sorry to see you are having high latency and packet loss, there is still an area fault, this is an SNR (Signal to Noise Ratio) this is noise on the network caused by a damaged or exposed cable, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
Estimated fix is 12/03/23 @ 09:00, apologies again for any inconvenience caused.
Regards
Paul.
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