Forum Discussion

Farle1240's avatar
Farle1240
On our wavelength
11 months ago

Help with intermittent issue.

Hi,

 

 Hope someone can help. 

I reported an issue a few weeks ago as my internet intermittently drops out. Shows full connection but there’s no service. An engineer was sent out and he determined the line from my house to the green box was damaged. He said he couldn’t fix it but someone would be out to fix it within the next week or so. 

A week later another engineer knocks and says he’s going to check the line. Checks the line and says it’s damaged and someone will be out to fix it soon.

That’s the last I’ve heard and that was almost two weeks ago. The internet is still having the same issue. 

Is there any way someone can check the status of the repair for me? As if it’s been completed there must be another issue somewhere is the connection is still dropping. If it hasn’t been actioned can someone check when it will be please. 

 thanks. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    11 months ago

    Hi Farle1240, thank you for your post.

    We're sorry to hear about the issue you're experiencing 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Farle1240's avatar
      Farle1240
      On our wavelength
      11 months ago

      Have PM’d you again as the appointment to fix the issue was cancelled on the day and moved back two weeks. 

      This is an issue that’s been ongoing for a month now so that will be 6 weeks with internet issues. I don’t find that acceptable.