Forum Discussion

johnmcfarlane30's avatar
johnmcfarlane30
On our wavelength
3 days ago

VOLT O2 SIM disconnected

Hello can someone please help me.

 

ive upgraded to virgins volt 350 this week to improve my wifi signal with the help of a pod, installed it and it appears to work however I had to take out a o2 SIM card which I’ve been sent my first bill for but trying to use the SIM card which arrived today it has been disconnected by o2 and doesn’t work. Does anyone know anyone in o2 or virgin which seems to understand what needs to happen. 

I also still need a second a virgin pod but have been refused. 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi johnmcfarlane30 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your O2 sim and Virgin Media service. We can assist you with any issues relating to your Virgin Media service via private message, anything relating to O2 you would need to reach out to their contact options to discuss 👉 O2.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina