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helpme111's avatar
helpme111
Tuning in
10 months ago

help me bad broadband

For weeks ive had the slowest intertnet i have hub 5. 

I stream for work and its now affecting my work as i can't stream my internet is always dropping, sometimes upload speed of like 1 or less

Reset my router atleast 20 times, no change, mmoved router closer to laptop away from fridge etc, no change

Use a ethernet cable, no help 

current speed= 

ping= 31.5ms
 
Jitter
19.4ms
Download 42.4 Mbps
upload 17.7Mbps 
 
my jitter and ping is always super high, this current speed is a good one lol, anyways called virgin who tolsd me to reset the router done that no help. i am at my witts end 
 
this is my current staus 
30 Jun 22:48:05noticesystem.syscfg commit to store
30 Jun 22:52:01noticesystem.syscfg commit to store
30 Jun 22:50:30noticeGateway ipv6 address is empty
30 Jun 22:48:41noticeGUI Login Status - Login Success from LAN interface
30 Jun 22:39:48noticeGateway ipv6 address is empty
30 Jun 22:48:04noticeGUI Login Status - Login Fail from LAN interface
30 Jun 22:45:09noticeGateway ipv6 address is empty
30 Jun 22:53:32noticesystem.syscfg commit to store
30 Jun 22:02:19noticeGateway ipv6 address is empty
30 Jun 22:52:01noticesystem.syscfg commit to store
30 Jun 22:55:51noticeGateway ipv6 address is empty
30 Jun 22:54:25noticesystem.syscfg commit to store
30 Jun 22:34:27noticeGateway ipv6 address is empty
30 Jun 22:53:32noticesystem.syscfg commit to store
30 Jun 22:54:25noticesystem.syscfg commit to store
30 Jun 22:23:44noticeGateway ipv6 address is empty
30 Jun 22:18:23noticeGateway ipv6 address is empty
30 Jun 22:29:32noticesystem.syscfg commit to store
30 Jun 22:26:48noticesystem.syscfg commit to store
30 Jun 22:07:41noticeGateway ipv6 address is empty
30 Jun 22:13:02noticeGateway ipv6 address is empty
30 Jun 22:26:48noticeGUI Login Status - Login Fail from LAN interface
30 Jun 22:28:13noticeGUI Login Status - Login Success from LAN interface
30 Jun 22:29:05noticeGateway ipv6 address is empty
30 Jun 22:29:31noticeGUI Login Status - Login Success from LAN interface
30 Jun 22:27:38noticeGUI Login Status - Login Fail from LAN interface
30 Jun 22:27:39noticesystem.syscfg commit to store
30 Jun 22:26:49noticesystem.syscfg commit to store

 

any help would be amazing 

25 Replies

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  • helpme111's avatar
    helpme111
    Tuning in
    10 months ago
     

     

    Checking WiFi Connections

    If you still think something is wrong, please check the following:

    1

    The temperature of your Hub 5x is normal.

    2

    Your broadband connection is working.

    3

    Gateway IPv4 address is valid.

    4

    Gateway IPv6 address is not valid.

    5

    Your broadband connection is ready.

    6

    There is no telephone service.

    7

    The device has low signal strength, please move it closer to Hub 5x.

    8

    Please place your WiFi device near the Hub 5x. 

     

    im using a ethernet cable, the router is aprox 10 feet away from my laptop

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      10 months ago

      Hello helpme111

      Thank you very much for joining our Community.
      Can I just apologise for loss of service.
      We can run a few tests from here and check on your equipment.
      Sadly it's not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
      If you can check the logo top right of your screen that would be great. 
      Regards     
      Gareth_L

       

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      10 months ago

      We can see you're in a Private Message with my colleague Gareth_L, they have offered support via the PM and we'd recommend reaching out there for further support.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    Nope, not normal at all.  Which Hub 5 do you have btw?  5 or 5X ?  

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Many other 5x customers are suffering from those hourly speed tests. It seems there is little you can do about it. 

    • helpme111's avatar
      helpme111
      Tuning in
      9 months ago

      Yes so i have read, looks like i'm leaving them then lol

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        9 months ago

        Hi helpme111,

        If you are still experiencing connection issues please reply to the last private message you were sent, and we can help further. 

        Alex_Rm