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helpme111's avatar
helpme111
Tuning in
11 months ago

help me bad broadband

For weeks ive had the slowest intertnet i have hub 5. 

I stream for work and its now affecting my work as i can't stream my internet is always dropping, sometimes upload speed of like 1 or less

Reset my router atleast 20 times, no change, mmoved router closer to laptop away from fridge etc, no change

Use a ethernet cable, no help 

current speed= 

ping= 31.5ms
 
Jitter
19.4ms
Download 42.4 Mbps
upload 17.7Mbps 
 
my jitter and ping is always super high, this current speed is a good one lol, anyways called virgin who tolsd me to reset the router done that no help. i am at my witts end 
 
this is my current staus 
30 Jun 22:48:05noticesystem.syscfg commit to store
30 Jun 22:52:01noticesystem.syscfg commit to store
30 Jun 22:50:30noticeGateway ipv6 address is empty
30 Jun 22:48:41noticeGUI Login Status - Login Success from LAN interface
30 Jun 22:39:48noticeGateway ipv6 address is empty
30 Jun 22:48:04noticeGUI Login Status - Login Fail from LAN interface
30 Jun 22:45:09noticeGateway ipv6 address is empty
30 Jun 22:53:32noticesystem.syscfg commit to store
30 Jun 22:02:19noticeGateway ipv6 address is empty
30 Jun 22:52:01noticesystem.syscfg commit to store
30 Jun 22:55:51noticeGateway ipv6 address is empty
30 Jun 22:54:25noticesystem.syscfg commit to store
30 Jun 22:34:27noticeGateway ipv6 address is empty
30 Jun 22:53:32noticesystem.syscfg commit to store
30 Jun 22:54:25noticesystem.syscfg commit to store
30 Jun 22:23:44noticeGateway ipv6 address is empty
30 Jun 22:18:23noticeGateway ipv6 address is empty
30 Jun 22:29:32noticesystem.syscfg commit to store
30 Jun 22:26:48noticesystem.syscfg commit to store
30 Jun 22:07:41noticeGateway ipv6 address is empty
30 Jun 22:13:02noticeGateway ipv6 address is empty
30 Jun 22:26:48noticeGUI Login Status - Login Fail from LAN interface
30 Jun 22:28:13noticeGUI Login Status - Login Success from LAN interface
30 Jun 22:29:05noticeGateway ipv6 address is empty
30 Jun 22:29:31noticeGUI Login Status - Login Success from LAN interface
30 Jun 22:27:38noticeGUI Login Status - Login Fail from LAN interface
30 Jun 22:27:39noticesystem.syscfg commit to store
30 Jun 22:26:49noticesystem.syscfg commit to store

 

any help would be amazing 

25 Replies

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  • helpme111's avatar
    helpme111
    Tuning in
    11 months ago
     

     

    Checking WiFi Connections

    If you still think something is wrong, please check the following:

    1

    The temperature of your Hub 5x is normal.

    2

    Your broadband connection is working.

    3

    Gateway IPv4 address is valid.

    4

    Gateway IPv6 address is not valid.

    5

    Your broadband connection is ready.

    6

    There is no telephone service.

    7

    The device has low signal strength, please move it closer to Hub 5x.

    8

    Please place your WiFi device near the Hub 5x. 

     

    im using a ethernet cable, the router is aprox 10 feet away from my laptop

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      11 months ago

      Hello helpme111

      Thank you very much for joining our Community.
      Can I just apologise for loss of service.
      We can run a few tests from here and check on your equipment.
      Sadly it's not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
      If you can check the logo top right of your screen that would be great. 
      Regards     
      Gareth_L

       

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      11 months ago

      We can see you're in a Private Message with my colleague Gareth_L, they have offered support via the PM and we'd recommend reaching out there for further support.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    10 months ago

    Nope, not normal at all.  Which Hub 5 do you have btw?  5 or 5X ?  

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Many other 5x customers are suffering from those hourly speed tests. It seems there is little you can do about it. 

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        10 months ago

        Hi helpme111,

        If you are still experiencing connection issues please reply to the last private message you were sent, and we can help further. 

        Alex_Rm