Forum Discussion

GavinJohnBarry's avatar
GavinJohnBarry
Joining in
8 days ago

Help - need no fault engineer visit to move router

Hi

can someone from VM book me in for a no fault engineer visit to move router and tv box around 5 meters away from current stop?

thanks

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    8 days ago

    VM will supply 5M coax cables f.o.c so you can do this yourself.

    Call in and request what you need and see if it works for you - ifnot a non-fault tech visit can be booked for £25

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.