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rwagga's avatar
rwagga
Joining in
6 months ago

Having issues with my connection.

When I got in from work this morning my WiFi wasn’t working and the light on the hub was red, I followed the instructions on the app and unplugged it, then plugged it back in, I had a blue flashing light for a while that then changed to white, now it flashing green. It has been like this about 20 minutes now. I think it is a hub 5 from what I can find out online.

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    6 months ago

    See this...

    Have you checked first for any “known network faults in your location - Look in 2 places
    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      6 months ago

      Hi rwagga 

      Welcome to our community forums and thank you for your first posts. Sorry to hear you may be having issues with your hub and your connection. Have you tried the great advice given by @jbrennand? Is the issue still ongoing?

      Thanks,