Morning all I have a hub 5 with 1gig bb, connected by cat6 I have an access point in the garden and a powered 5 port switch which has my tv and my Sonos boost connected , up until Saturday at about 3 pm it’s been running fine with no issues then all of a sudden I loose everything wired bb and Wi-Fi . reset everything and even did a hard reset and still nothing, I have disconnected everything that is hardwired and I get Wi-Fi back . been onto Virgin and they changed the hub yesterday afternoon but with in an hour of the engineer leaving the same again no bb or Wi-Fi , so I disconnected the hardwired again and with in minutes is back. has anyone any idea what the issue might be many thanks mark [MOD EDIT: Subject title changed for clarity]

There is a long topic here on the Hub 5, use of switches and the 2.5 Gbps porthttps://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079not sure how/if this fits exactly with your situation but you can see if anything above applies to your setup.

Describe your setup in a bit more detail.From your description, I have read this asHub 5 (Router mode inc wi-fi) >> Cat 6 cable >> Switch >> Access point + TV + SonosAre you using just one Cat 6 cable to link to the switch or some different arrangement? Is the Cat 6 cable a long 'uplink' cable from the hub to a garden room or similar?Are you able to test one item at a time direct into the hub and see if it is any one device causing an issue?

Yes, until this 2.5 Gb port is sorted for various reasons, it seems best to avoid using it. I’ve stopped using it some time ago.

Hi guysit doesn’t matter what port I use as soon as I hardwire anything Wi-Fi is stopped dead along with my hardwire connection

Hi there so set up as follows hub 5 to powered 5 port hardwired with cat6 cable from 5 port (hardwired) to tv , Sonos boost and TP-Link access point in the gardeni have tested individually firstly plugging each one into the hub 5 directly and then going from hub 5-5 port - device each time i get the same result with in no more than a couple of minutes i loose connection but if I leave the hub 5 as a stand alone just WiFi I have no issues what so everhope that makes sense cheers mark

Hardwire issue - sudden loss of broadband | Virgin Media Community

21 Replies

goslow
Alessandro Volta
12 months ago
There is a long topic here on the Hub 5, use of switches and the 2.5 Gbps port
https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079
not sure how/if this fits exactly with your situation but you can see if anything above applies to your setup.
Adduxi
Very Insightful Person
12 months ago
Yes, until this 2.5 Gb port is sorted for various reasons, it seems best to avoid using it. I’ve stopped using it some time ago.
- alittlemark
  Joining in
  12 months ago
  Hi guys
  it doesn’t matter what port I use as soon as I hardwire anything Wi-Fi is stopped dead along with my hardwire connection
  - goslow
    Alessandro Volta
    12 months ago
    Describe your setup in a bit more detail.
    From your description, I have read this as
    Hub 5 (Router mode inc wi-fi) >> Cat 6 cable >> Switch >> Access point + TV + Sonos
    Are you using just one Cat 6 cable to link to the switch or some different arrangement? Is the Cat 6 cable a long 'uplink' cable from the hub to a garden room or similar?
    Are you able to test one item at a time direct into the hub and see if it is any one device causing an issue?
legacy1
Alessandro Volta
12 months ago
So if you wire a PC directly to the hub its fine?
You may need to get your own router with 1Gb ports or better and use hub in modem mode
- alittlemark
  Joining in
  12 months ago
  I haven’t tried a pc or a laptop yet
  - John_GS
    Forum Team
    12 months ago
    Hi alittlemark
    
    Thanks for posting and welcome to the community.
    
    Sorry to hear of the broadband issues and that a new router didn't fix it.
    
    Were you able to try hardwired direct to a PC/Laptop?

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Hardwire issue - sudden loss of broadband

21 Replies

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