Had connection for 2 weeks, then dropped and now haven't had connection for over a month

On 12th June around 4:30pm my hub 5x started flashing red so I did the basic troubleshooting (turn off, leave for 10 minutes, turn back on. Reset using button on bottom of router etc) but nothing worked. Contacted virgin media using the web chat and they said they have identified the issue already and have engineers actively working on it. They also said we would have connection back up that night at around 9pm. 

We waited till the next day and still no connection. Contacted virgin media again and they booked in an engineer visit to come to the property and sort it out. Engineer turned up and said there is no signal coming in to the property so he will put in for a cable re-pull. We thought that was a bit strange considering it was a brand new cable they installed only just over a couple weeks before his visit but alas. 

It is now the 17th of July and we still DO NOT have a connection. I have been getting constant emails daily saying "Sorry, we've had to change your appointment date" and I'm not being funny, this is getting ridiculous. I have heard stories that if Virgin Media connect someone else up to the network, it can disconnect another user so maybe that is what's happened here, I just really don't know.

Please can I have some escalation in this as nothing seems to be getting done and I really don't want to be waiting another month (or god forbid any longer than that!!) to get my connection back. I do have screen recordings, screenshots and call recordings just in case virgin try and pull the wool over my eyes when it comes to the compensation as well!

Thanks