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Stevnich1991's avatar
Stevnich1991
Tuning in
3 years ago

GlobalProtect & Virgin Media Broadband Connection Dropping

I have been using the Hub 3 for 18months. However since recently when using GlobalProtect for work my connection drops every 10 minutes or so meaning that I am unable to access my work’s corporate network or use the internet, even though my laptop says I am still connected to the internet. The temporary fix is turning GlobalProtect on and off but the same issue arises 10 minutes later. If I keep GlobalProtect turned off I have no internet connection issues, I also have no issues with any of my other devices.

My company have replaced my laptop (Thinkpad x1 Carbon running Windows 10) but no change. IT have also logged on to my laptop remotely to play around with things (including reinstalling GlobalProtect) but nothing has worked.

The only workaround for this issue is hotspotting my phone or going into the office (I have been doing the latter which is why I have lived with this issue for so long).

I would be grateful if somebody could offer me some options for resolving this so I can take a view as to whether I need to change provider or not.

26 Replies

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      • Tudor's avatar
        Tudor
        Very Insightful Person
        3 years ago

        Then we had better check on your circuit. Please provide some stats as below:

        How to get stats from a VM hub (no need to logon to the hub)

        Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

        • Click on the “> Check router status” button
        • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
        • Click on the “Upstream” tab, copy the text and paste into your reply
        • Click on the “Networking” tab, copy the text and paste into your reply.
  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    it be odd that changing power levels make the hub change what works and gets bad😬

  • maxwellhill's avatar
    maxwellhill
    On our wavelength
    8 months ago

    I'm having the exact same issue. Internet is generally pretty good around the house but my work laptop that uses GlobalProtect drops every 10-15 minutes, whether I am on Wifi or ethernet. It seems to be the upload that is most affected as sometimes I will freeze and lose audio on a videocall but still be able to watch and hear teammates asking if i'm still there

    Similarly, it all works without issue on other networks

    • maxwellhill's avatar
      maxwellhill
      On our wavelength
      8 months ago

      I seem to be getting upstream T3 timeouts, if that's relevant

       

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

      1ATDMA0020
      2ATDMA0010
      3ATDMA0010
      4ATDMA0010
      5ATDMA0000
      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        8 months ago

        Hey maxwellhill, thank you for reaching out and I am so sorry to hear about this,

        I've taken a look at our side and everything seems to be fine, very good levels.

        How has it been over the last few days, any improvement?