So I recently swapped to GIG1 and was sent a hub 5 on Tuesday. After setting it up I did a samknows speed test and saw that the router was only receiving anywhere from 30-40 Mbps.
After calling virgin media they said to give it time to kick in but it is now just about to turn Friday and there is no improvement at all.
So I was curious if anyone had any info on this
Try a 60 second pinhole reset of the hub with no ethernet connection. Failing that call it in again.
Well after doing the reset nothing has changed so hopefully when ever I next get into contact with virgin they will have more answers.
Forum TeamHi Geoz123,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your broadband speed.
We can certainly take a look into this for you.
I will private message you now to confirm your details.
^Martin
The 28.4 Mb/s Downstream to the Hub is a service problem in the VM Network serving your street.
If you look in the Downstream status tab there may be a clue of the nature of the fault.
Call automated number 0800 561 0061 to see if this is a known issue for your street.
