Forum Discussion

Nevakonaza's avatar
Nevakonaza
Dialled in
10 months ago

Getting a Replacement/Newer HUB.

Hey,

Can i get someone from VM to message me about changing/replacing/sending me another HUB as past few days its been very intermittent with restarting itself,I've checked the area checker and no problems reported other than unrelated TV services which i dont have,so i feel it may be the HUB.

Not only that,The main reason id like to have the HUB replaced is because ever since ive had it the power jack at the back has always had a lot of play in it,you only have to slightly knock the hub and the power cable falls out lol.

I tried contacting the "Live" chat service but its not working!

Appreciate any help 🙂

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    10 months ago

    VM Hubs are in short supply ATM - so if you do get a replacement its possible/likely it will be a refurbished Hub3 !  The best way to do that is to call it in as a fault - stressing any safety issues around the power lead connection may help expedite the process 😎

    Do you think your intermittent error may be related to that?  Do they happen on ethernet cable connected devices as well as wifi ones ?