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unkle77's avatar
unkle77
Tuning in
3 months ago

'Get a free new Wifi Router'

Hi,

My elderly parents received an email asking if they wanted a new free wifi router, they were given three days to agree to this, which I think is a bit odd to pressure people to do it. Anyways, they said yes.

They've just received it. They're now worried about installing it as they would need to then rejoin all their internet enabled devices and they're not that tech savvy.

My question is, can it wait till I get home for Christmas? 

In the small print it says this (below)

We haven't agreed an installation date and haven't been asked!?

Just spoke to chat support but I don't think they quite understood my question.

Any help gratefully appreciated.

If you need help with your self-installation, ask someone you trust, like a friend, family member or carer. To activate the new Hub please follow the instructions provided. Your existing Hub must be returned as per the instructions included and will be automatically deactivated five days after the agreed installation date of the new Hub.

router

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago
    unkle77 wrote:

    as they would need to then rejoin all their internet enabled devices

    No, they just need to change the new Hub's SSID and password to be the same as the old Hub.

    As for the deactivation, yes this will happen at some point even if they don't plug the new Hub in.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    As Adduxi says.... 

    If they call the equipment activation number on  -  0800 953 9500 (follow options) and check with them.  They will need to hand, the  Model numbers,  serial numbers/MAC addresses off the barcode stickers  of all pieces of kit (photo the stickers) and also their account number

  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    3 months ago

    Hello unkle77 

    Thanks for your post.

    Hopefully the advice above has helped with the new Hub being sent out.

    If you still need assistance, you know where we are.

    Gareth_L