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J1822's avatar
J1822
Settling in
3 months ago

Gaming issues with hub5x

Hello recently I have been having issues with my broadband connection and are a new customer, the issues I have include lag spikes in games, speeds dropping on on the router (which I have caught on samknows real speed test) videos and video previews lagging on YouTube, this happens on both a mobile phone and Ps5, I have had an engineer out and we suspected that it was something to do with jitter and should sort itself out within a day or two but the issues have continued and another engineer has been booked for next week, in the meantime I have done a BQM monitor for the last day and cannot interpret the results, any help to identify if there is a problem will be appreciated. 

P.s Will a cropped screenshot of the BQM be sufficient as I do not know how to hide my ip.

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  • J1822's avatar
    J1822
    Settling in
    2 months ago

    Update, speeds going into the router seems to be relatively okay only dropping between the 400 to 500 range but the bqm still doesn't seem right, the only other thing I can think of is that maybe virgins routing has gone bad somehow?, so I will either have stick with virgin or pay the cancellation fee.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi J1822, thank you for your response. We're sorry to hear you feel this way 😔

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel