Downgrading from Hub5x to Hub5
Hi,
I had 1 gig virgin fibre installed using the Hub5x and everything works great, or so i thought. The problem is that i want to use my own Asus router and unlike the Hub 3,4,5 there is no Modem Mode on the Hub5x. I spoke to support and they said we can swap it no worries, when i spoke to the person support told me i needed to speak to and they said no problem an engineer can call next week and upgrade the router to a 5x from a hub5... after explaining yet again i wanted to go from a 5x to a 5 an actual downgrade and would need an engineer to change the fibre connection to a coaxial one i was told that she couldn't do that and a manager would call me in the next 2 days. As the installation was yesterday the 16th i am in 2 minds to just cancel and go elsewhere or wait and see if i can get a hub 5.
Has anyone else changed from the Hub5x to a Hub5 or could recommend a company whos Hub you can pass through.
Thanks
Steve
You need the Hub 5x for a XGS-PON connection.