Frequent Wi-Fi Disconnections - Need Help with Troubleshooting
Hello Virgin Community,
I'm reaching out because I've been experiencing frequent issues with my Wi-Fi connection that require me to reboot my router to regain access. This problem started just recently after about 6-8 months of stable connectivity. Despite attempting various fixes, including disabling Wi-Fi channel optimization, the disconnections continue. Notably, when these disconnections occur, the lights on my router remain orange and do not flash or turn green as they typically would if there were no internet connection.
Here are some steps I've already taken:
- Rebooted the router multiple times
- Disabled Wi-Fi channel optimization
- Monitored the connection with a Broadband Quality Monitor (BQM)
The persistent orange light during these disconnections suggests that there might be a specific issue with the router or the connection that isn't resolved by the standard troubleshooting steps. I'm looking for any advice on further troubleshooting steps I might try or if there's a known issue in the area or with the equipment that could be causing this instability.
Could someone from the Virgin team or any community member who has faced similar issues provide some guidance or suggestions? Any help would be greatly appreciated!
Thank you in advance!