Frequent daily dropouts and packet loss
Hi,
Was wonderinfg if someone on the forum mods team could help?
I'm experiencing frequent packet loss and drop outs on a daily basis. Note, my router is sat in modem mode and i'm monitoring both the gateway and an external service. Upon looking at the logs i can see a lot of post errors on the 3.1 channel but all other channels are pretty much perfect, just seems to be an issue with the 3.1 channel.
Rebooting the modem does nothing, same scenario thorughout the day. Luckily i have a 4G backup, so it's not much of an issue but i'd like this looking at please.
- All Coax connections have been re-seated internally and external of the property and are tight. No visible damge either
- Modem has been rebooted multiple times
See below:
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330000000 4.7 40 QAM 256 25
2 202000000 4.2 40 QAM 256 9
3 210000000 4.7 40 QAM 256 10
4 218000000 5 40 QAM 256 11
5 226000000 5 40 QAM 256 12
6 234000000 4.9 40 QAM 256 13
7 242000000 4.7 40 QAM 256 14
8 250000000 4.7 40 QAM 256 15
9 258000000 4.6 40 QAM 256 16
10 266000000 4.8 40 QAM 256 17
11 274000000 4.9 40 QAM 256 18
12 282000000 5.2 40 QAM 256 19
13 290000000 5.2 40 QAM 256 20
14 298000000 5.3 40 QAM 256 21
15 306000000 5.2 40 QAM 256 22
16 314000000 5 40 QAM 256 23
17 322000000 5 40 QAM 256 24
18 338000000 5.2 40 QAM 256 26
19 346000000 5.1 40 QAM 256 27
20 354000000 5.3 40 QAM 256 28
21 362000000 5.3 40 QAM 256 29
22 370000000 5.1 40 QAM 256 30
23 378000000 5 40 QAM 256 31
24 386000000 4.5 39 QAM 256 32
25 394000000 4.6 41 QAM 256 33
26 402000000 4.2 41 QAM 256 34
27 410000000 4.5 41 QAM 256 35
28 418000000 4.3 41 QAM 256 36
29 426000000 4.6 40 QAM 256 37
30 434000000 4.6 41 QAM 256 38
31 442000000 4.6 41 QAM 256 39
32 450000000 5 41 QAM 256 40
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 0 0
2 Locked 40 7 0
3 Locked 40 13 0
4 Locked 40 11 0
5 Locked 40 5 0
6 Locked 40 1 0
7 Locked 40 0 0
8 Locked 40 0 0
9 Locked 40 0 0
10 Locked 40 0 0
11 Locked 40 0 0
12 Locked 40 0 0
13 Locked 40 0 0
14 Locked 40 0 0
15 Locked 40 0 0
16 Locked 40 0 0
17 Locked 40 0 0
18 Locked 40 1 0
19 Locked 40 0 0
20 Locked 40 0 0
21 Locked 40 0 0
22 Locked 40 0 0
23 Locked 40 0 0
24 Locked 39 0 0
25 Locked 41 0 0
26 Locked 41 1 0
27 Locked 41 0 0
28 Locked 41 0 0
29 Locked 40 0 0
30 Locked 41 0 0
31 Locked 41 0 0
32 Locked 41 0 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 37 2.6 2456731718 44199
Router status
Status
Downstream
Upstream
Configuration
Network Log
Refresh data
Network Log
Time Priority Description
01-05-2024 10:33:02 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 10:28:56 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 10:28:49 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 10:24:02 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 10:14:56 notice GUI Login Status - Login Success from LAN interface
01-05-2024 10:08:20 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 10:03:56 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:59:55 notice GUI Login Status - Login Success from LAN interface
01-05-2024 09:59:33 notice GUI Login Status - Login Fail from LAN interface
01-05-2024 09:42:24 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:39:19 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:37:36 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:36:38 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:20:25 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:19:21 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:19:06 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:14:37 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:07:13 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 09:03:57 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:54:34 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:54:34 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:36:39 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:34:23 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:31:21 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:24:59 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 08:20:37 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 07:45:08 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 07:45:08 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 07:23:53 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 07:23:53 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 07:03:42 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 07:00:11 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 06:51:10 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 06:48:47 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-05-2024 06:46:34 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 330000000 4.9 40 QAM 256 25
2 202000000 4.4 40 QAM 256 9
3 210000000 4.9 40 QAM 256 10
4 218000000 5.2 40 QAM 256 11
5 226000000 5.2 40 QAM 256 12
6 234000000 5.1 40 QAM 256 13
7 242000000 4.9 40 QAM 256 14
8 250000000 4.8 40 QAM 256 15
9 258000000 4.8 40 QAM 256 16
10 266000000 5 40 QAM 256 17
11 274000000 5 40 QAM 256 18
12 282000000 5.3 40 QAM 256 19
13 290000000 5.4 40 QAM 256 20
14 298000000 5.5 40 QAM 256 21
15 306000000 5.4 40 QAM 256 22
16 314000000 5.2 40 QAM 256 23
17 322000000 5.3 40 QAM 256 24
18 338000000 5.5 40 QAM 256 26
19 346000000 5.4 40 QAM 256 27
20 354000000 5.4 40 QAM 256 28
21 362000000 5.5 40 QAM 256 29
22 370000000 5.3 40 QAM 256 30
23 378000000 5.4 40 QAM 256 31
24 386000000 4.8 40 QAM 256 32
25 394000000 4.8 41 QAM 256 33
26 402000000 4.4 41 QAM 256 34
27 410000000 4.7 41 QAM 256 35
28 418000000 4.6 41 QAM 256 36
29 426000000 4.8 41 QAM 256 37
30 434000000 4.8 41 QAM 256 38
31 442000000 4.8 41 QAM 256 39
32 450000000 5.3 41 QAM 256 40
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 0 0
2 Locked 40 7 0
3 Locked 40 13 0
4 Locked 40 11 0
5 Locked 40 5 0
6 Locked 40 1 0
7 Locked 40 0 0
8 Locked 40 0 0
9 Locked 40 0 0
10 Locked 40 0 0
11 Locked 40 0 0
12 Locked 40 0 0
13 Locked 40 0 0
14 Locked 40 0 0
15 Locked 40 0 0
16 Locked 40 0 0
17 Locked 40 0 0
18 Locked 40 1 0
19 Locked 40 0 0
20 Locked 40 0 0
21 Locked 40 0 0
22 Locked 40 0 0
23 Locked 40 0 0
24 Locked 40 0 0
25 Locked 41 0 0
26 Locked 41 1 0
27 Locked 41 0 0
28 Locked 41 0 0
29 Locked 41 0 0
30 Locked 41 0 0
31 Locked 41 0 0
32 Locked 41 0 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 37 2.9 2446644265 44145