Forum Discussion

mAdMaCCa's avatar
mAdMaCCa
Joining in
12 months ago

Frequent daily dropouts And disconnections from WiFi

Hi all

sorry, but I really don’t have a clue what’s in any of the below but have seen other posts with this kind of information when experiencing similar issues to me.

I am constantly getting kicked off my network saying Wi-Fi unavailable even when stood a meter from the router (Hub 5). When connected, I constantly get told connected with no internet, or internet unstable.

It seems to be no different if I plug a network cable in to the router and a device.

This will occur on a device even if I am next to it with a different device that is fully connected and getting strong speeds on speed tests (400+ down, 70+ up), although still nowhere near the promised 1gb.

it’s driving me insane, especially during the occasions when I’m trying to work from home.

Can anyone make sense of the below and help me in knowing what the issue might be and how to solve it please?

 Before it is asked, yes the Hub's location is:

• Out in the open
• Is Next to the TV not behind it
• Away from large bodies of water (e.g. fish tanks)
• Away from baby monitors and cordless phones
• Away from microwaves

 In fact, it’s exactly where the engineer put it when it was installed.

Thanks in advance.

 

Cable Modem Status

Item

Status

Type

Cable Modem Status

Online

DOCSIS 3.0

Primary downstream channel

Locked

SC-QAM

Channel Overview

Downstream

Upstream

DOCSIS 3.0 channels

32

5

DOCSIS 3.1 channels

1

1

8 Replies

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  • mAdMaCCa's avatar
    mAdMaCCa
    Joining in
    12 months ago

    **** continued
    3.0 Downstream channels
    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    1 331000000 8.5 41 QAM 256 25
    2 139000000 10.8 40 QAM 256 1
    3 147000000 10.4 40 QAM 256 2
    4 155000000 9.8 40 QAM 256 3
    5 163000000 9.3 40 QAM 256 4
    6 171000000 8.9 40 QAM 256 5
    7 179000000 8.8 40 QAM 256 6
    8 187000000 8.7 40 QAM 256 7
    9 195000000 8.8 40 QAM 256 8
    10 203000000 8.8 40 QAM 256 9
    11 211000000 8.9 40 QAM 256 10
    12 219000000 8.8 40 QAM 256 11
    13 227000000 8.6 40 QAM 256 12
    14 235000000 8.5 40 QAM 256 13
    15 243000000 8.3 40 QAM 256 14
    16 251000000 8.4 40 QAM 256 15
    17 259000000 8.4 40 QAM 256 16
    18 267000000 8.7 40 QAM 256 17
    19 275000000 8.7 40 QAM 256 18
    20 283000000 8.9 41 QAM 256 19
    21 291000000 9.3 41 QAM 256 20
    22 299000000 9.3 41 QAM 256 21
    23 307000000 9.2 41 QAM 256 22
    24 315000000 9 41 QAM 256 23
    25 323000000 8.7 41 QAM 256 24
    26 355000000 8.4 41 QAM 256 28
    27 363000000 8.4 41 QAM 256 29
    28 387000000 8.1 41 QAM 256 32
    29 395000000 7.8 41 QAM 256 33
    30 419000000 8.3 41 QAM 256 36
    31 427000000 9 42 QAM 256 37
    32 451000000 10.2 42 QAM 256 40
    3.0 Downstream channels
    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1 Locked 41 349 0
    2 Locked 40 344 0
    3 Locked 40 367 0
    4 Locked 40 392 0
    5 Locked 40 362 0
    6 Locked 40 404 0
    7 Locked 40 386 0
    8 Locked 40 380 0
    9 Locked 40 376 0
    10 Locked 40 340 0
    11 Locked 40 327 0
    12 Locked 40 304 0
    13 Locked 40 369 0
    14 Locked 40 366 0
    15 Locked 40 412 0
    16 Locked 40 349 0
    17 Locked 40 373 0
    18 Locked 40 388 0
    19 Locked 40 389 0
    20 Locked 41 304 0
    21 Locked 41 274 0
    22 Locked 41 305 0
    23 Locked 41 307 0
    24 Locked 41 342 0
    25 Locked 41 345 0
    26 Locked 41 348 1
    27 Locked 41 355 0
    28 Locked 41 409 0
    29 Locked 41 409 0
    30 Locked 41 337 13
    31 Locked 42 330 0
    32 Locked 42 290 0
    3.1 Downstream channels
    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159 94 4K 1840 QAM 4096 1108
    3.1 Downstream channels
    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159 Locked 42 7.3 2103748880 0

  • mAdMaCCa's avatar
    mAdMaCCa
    Joining in
    12 months ago

    ****** continued
    3.0 Upstream channels
    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    0 49600000 46.5 5120 QAM 64 1
    1 43100000 46.3 5120 QAM 64 2
    2 36600000 45.8 5120 QAM 64 3
    3 30100000 45.8 5120 QAM 64 4
    4 23600000 45.3 5120 QAM 64 5
    3.0 Upstream channels
    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0 ATDMA 0 0 0 0
    1 ATDMA 0 0 0 0
    2 ATDMA 0 0 3 0
    3 ATDMA 0 0 0 0
    4 ATDMA 0 0 0 0
    3.1 Upstream channels
    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    6 10 40.2 2K QAM 256
    3.1 Upstream channels
    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6 OFDMA 200 74000000 0 0

  • mAdMaCCa's avatar
    mAdMaCCa
    Joining in
    12 months ago

    ****** continued
    General Configuration
    Network access Allowed
    Maximum Number of CPEs 3
    Baseline Privacy Enabled
    DOCSIS Mode 3.1
    Config file k;fg87dsfd;kfoA,.iyewrkldJKDH
    Primary Downstream Service Flow
    SFID 724
    Max Traffic Rate 1200000450 bps
    Max Traffic Burst 42600bytes
    Min Traffic Rate 0 bps
    SFID 11152
    Max Traffic Rate 128000 bps
    Max Traffic Burst 4000bytes
    Min Traffic Rate 0 bps
    Primary Upstream Service Flow
    SFID 723
    Max Traffic Rate 110000274 bps
    Max Traffic Burst 42600bytes
    Min Traffic Rate 0 bps
    Max Concatenated Burst 42600bytes
    Scheduling Type Best Effort
    SFID 11149
    Max Traffic Rate 128000 bps
    Max Traffic Burst 4000bytes
    Min Traffic Rate 0 bps
    Max Concatenated Burst 1522bytes
    Scheduling Type Best Effort

  • mAdMaCCa's avatar
    mAdMaCCa
    Joining in
    12 months ago

    ******* continued
    Network Log
    Time Priority Description
    04-05-2024 12:21:44 notice GUI Login Status - Login Success from LAN interface
    04-05-2024 12:03:44 notice GUI Login Status - Login Success from LAN interface
    04-05-2024 01:33:57 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    04-05-2024 01:33:57 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    04-05-2024 01:23:48 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    04-05-2024 01:23:48 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 14:40:37 notice GUI Login Status - Login Success from LAN interface
    03-05-2024 08:46:49 notice GUI Login Status - Login Success from LAN interface
    03-05-2024 01:52:06 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:52:06 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:31:54 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:31:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:21:51 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:21:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:11:45 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    03-05-2024 01:11:45 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:45:21 notice GUI Login Status - Login Success from LAN interface
    02-05-2024 20:43:17 notice GUI Login Status - Login Success from LAN interface
    02-05-2024 20:39:39 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:39:39 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:39:34 notice REGISTRATION COMPLETE - Waiting for Operational status
    02-05-2024 20:39:28 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:39:22 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:39:15 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:39:13 notice Honoring MDD; IP provisioning mode = IPv4
    02-05-2024 20:38:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:38:40 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:38:40 critical Cable Modem Reboot because of - tr069-reboot
    02-05-2024 20:29:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:29:25 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:29:24 critical Cable Modem Reboot because of - Reboot Timezone Change
    02-05-2024 20:26:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    02-05-2024 20:26:10 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

  • mAdMaCCa's avatar
    mAdMaCCa
    Joining in
    12 months ago

    As you can tell…I have no idea what I’m doing, so any response needs to be idiot proof please 🤣

    I’ve done everything a non-techy would do, factory reset, reboot (about a million times), turn off for half an hour etc. and checked for issues in my area…nothing helps.

     

    if this post is in the wrong place, my apologies, please feel free to move it.

     

    thank you 😊

    • Megan_L's avatar
      Megan_L
      Forum Team (Retired)
      12 months ago

      Hi mAdMaCCa,

      Thanks for taking the time to post on our Community Forums, sorry to hear you're having issues with your connection on a daily basis! I understand how frustrating this can be 😥

      I am here to help though and I've already gone ahead and checked your services on my side, I found some issues with your Hub stats which may be the root cause of your issues. 

      It will need a technician to fix, which I'm going to Private Message you about in a moment. 

      Speak soon!

      Megan

  • Itzanotheruser's avatar
    Itzanotheruser
    On our wavelength
    4 months ago

    Hello,
    Just a quick questions .. ok, a few questions...
    Did you get this sorted?
    Did it happen at the same time when it happened?
    If its still happening, can you use the guest network to access the net whilst the main network is down?

    Sorry for asking but I have been having this type of issue for months now:

    One half of the router spits its dummy out? - https://community.virginmedia.com/discussions/Wireless/re-one-half-of-the-router-spits-its-dummy-out/5579258/replies/5589603


    12.30 am dropouts/disconnects? - https://community.virginmedia.com/discussions/Wireless/12-30-am-dropoutsdisconnects/5610788