Hello VM Forum Team.
I understand from a recent VM press release that VM has begun to upgrade those of us with Hub 3s and 4s to the Hub 5 without charge.
Assuming there are no additional contractual complications please can my Hub 3 be upgraded to the Hub 5 accordingly?
I would be very grateful and am happy to provide early feedback on the process.
Cheers.
You can order one in your MVM account, go to Service status and select "Still having issues?", after running the tests the broadband gets flagged and gives you the option to order a new hub.
Just done that and it's showing in My Orders for delivery on Wednesday.
Just tried that twice and with a Hub 3 in Router mode got :
"We can’t connect to the broadband kit in your home"
Shall have another go later / tomorrow.
My Hub 3 is also in Router mode, the Status showed 3 green ✅ then I ran the tests and the broadband came up with yellow ticks and the option to order a new hub.
Nice spot. I'm in modem mode so might have a fiddle in router mode later and update the thread.
I very much doubt that VM staff on the board have the ability to order this for you.
