Forum Discussion

Davey678's avatar
Davey678
Joining in
11 months ago

Flashing green arrows on hub 3 after installation

I got my hub delivered by post earlier today and after plugging it in, it does not seem to be connecting to the Internet. The first customer rep I spoke to said she had successfully sent a signal through but all I can see is the green light at the bottom, the green WiFi symbol and green flashing arrows. After logging into the router's settings, I can see it says access to Internet denied. Any ideas what could be the issue? 

  • Client62's avatar
    Client62
    Alessandro Volta

    Internet (Access denied)   could mean this Hub needs to be activated.

    Are there any notes mentioning placing a call to the Activation number 0800 953 9500   ?

    Or to the Pre-installation and delivery team on 0800 052 1734 ?