Forum Discussion

alyboy's avatar
alyboy
Tuning in
23 days ago

Faulty hub 5

Hello, my internet is pretty good but the HUB 5 i have has been getting extremely hot these last few weeks and even the slightest nudge on the hub the internet completely cuts off for maybe 30-60 secs before reconnecting. Is there anything i can do to stop this happening? cheers

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    The Hub should be relatively cool, maybe a bit warm, but not hot.  I assume it's in an open area with good air flow?

    As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If your need is urgent, it would be best to phone Customer Services directly as below;

    📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia

     

  • it is ye, its on my desk in the hallway. Defiantly a lot hotter than warm. Even after turning it off for awhile it gets hot very fast

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello alyboy,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your router at the moment.

      I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L