Fail in internet

Dear Virgin Media Team,

I’m writing to follow up on a frustrating service issue that remains unresolved despite multiple attempts to fix it.

After reporting that both our Wi-Fi and hardline connections were repeatedly dropping, your team visited and installed a new line. However, they left a box showing a red light—indicating a fault. I attempted to call support but couldn’t progress without my account number, which I had to retrieve by reconnecting the old line. Once I finally reached someone, I was assured a callback by 15:00 the next day, along with a new contract offer. That call never came.

Since then:
- The internet continues to drop out intermittently.
- I’ve made several calls and lodged a formal complaint.
- When checking the complaint’s progress, I’m met with an error message: “Oops, our page is down.”

This has gone beyond inconvenience and is now affecting our ability to work and communicate reliably.

I appreciate your urgent attention to this matter and look forward to your reply.