Extremely unreliable and laggy Internet for ~1 month now
Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from the router or anything like that. Virgin broadband checker says there's no issues in my area but when I click still experiencing issues I get given the: "Looks like there’s an intermittent signal issue in your area". It has said this for weeks every time I check with no status changing. Will post router stats and BQM below, seem to be getting lots of packet loss and huge spikes, the internet doesn't seem to drop but is really quite unusable a lot of the time, please help!
Power levels:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -17 | 30 | 256 qam | 1 |
2 | 147000000 | -17.2 | 29 | 256 qam | 2 |
3 | 155000000 | -17.3 | 29 | 256 qam | 3 |
4 | 163000000 | -16.8 | 30 | 256 qam | 4 |
5 | 171000000 | -16.5 | 30 | 256 qam | 5 |
6 | 187000000 | -16 | 31 | 256 qam | 7 |
7 | 195000000 | -15.8 | 31 | 256 qam | 8 |
8 | 211000000 | -15.5 | 31 | 256 qam | 10 |
9 | 219000000 | -15.3 | 31 | 256 qam | 11 |
10 | 251000000 | -15 | 32 | 256 qam | 15 |
11 | 259000000 | -14.5 | 32 | 256 qam | 16 |
12 | 267000000 | -13.3 | 33 | 256 qam | 17 |
13 | 275000000 | -12.4 | 34 | 256 qam | 18 |
14 | 283000000 | -12.2 | 34 | 256 qam | 19 |
15 | 291000000 | -12.2 | 34 | 256 qam | 20 |
16 | 299000000 | -12.2 | 34 | 256 qam | 21 |
17 | 315000000 | -12.4 | 35 | 256 qam | 23 |
18 | 323000000 | -12.5 | 34 | 256 qam | 24 |
19 | 339000000 | -12.7 | 34 | 256 qam | 26 |
20 | 347000000 | -13 | 34 | 256 qam | 27 |
21 | 355000000 | -13.4 | 34 | 256 qam | 28 |
22 | 363000000 | -13.8 | 33 | 256 qam | 29 |
23 | 371000000 | -14 | 33 | 256 qam | 30 |
24 | 379000000 | -14.7 | 33 | 256 qam | 31 |
Network Log
Time Priority Description
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:15:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:15:23 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:15:21 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:15:16 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:15:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:15:9 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 20:14:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 00:16:40 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2024 00:16:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 22:43:57 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 22:43:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 21:07:39 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 21:03:35 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 21:03:34 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 21:02:16 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 21:02:16 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/04/2024 21:01:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Most days look very similar to these graphs: