Forum Discussion

Keith001's avatar
Keith001
Joining in
2 years ago

extra wifi pods

Can anyone tell me how to get 3 wifi pods as I cant or it won't do it online and I can't get through on the phone

  • John_GS's avatar
    John_GS
    Forum Team
    2 years ago

    Hi Keith001 

    Thanks for posting and welcome to the community.

    So the process for pods; 

     

    You'll need to use the Connect App - https://www.virginmedia.com/broadband/connect-app and run the wireless scan in every room. It'll optimise the connection where it needs to do so. 

    If a Pod needed, we would send it, we wouldn't send three at once in case not needed. 

    There are a few requirements for the Pods to work with our Hubs:

    •    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
    •    Channel Optimisation must be left on.
    •    The SSIDs must be the same and broadcast enabled.
    •    The SSID must be password protected.
    •    The Passphrases of the SSIDs must match.

    As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

    If those are all met and you've got one Pod and still not sorted, further scans are then needed to check if a further Pod is needed.

     

    I'll send you a PM to get the details but if you can do the scans for me and then let me know the results in the PM 🙂