Forum Discussion

fixerman1's avatar
fixerman1
Joining in
2 years ago
Solved

External brown box damaged,would like it replaced

Damaged some time ago by a virgin engineer,needs replacing

  • Ilyas_Y's avatar
    Ilyas_Y
    2 years ago

    Hey fixerman1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the issues with the omnibox you are having. 😢
    I will assist you on this and resolve this.

    I will send a private message. 🧾

    Kind regards,
    Ilyas.

2 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey fixerman1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the issues with the omnibox you are having. 😢
    I will assist you on this and resolve this.

    I will send a private message. 🧾

    Kind regards,
    Ilyas.