Ethernet sockets keep failing from router requiring me to factory reset, which is very inconvenient. I discover too late that my CCTV hasn't recorded anything and I lose rules on the router that I've created. Do I need a new router?
Is the Router a 3rd party device that you have supplied ?
sounds like your using router mode
Sorry do not understand your question.
1) Is the problem with the VM hub?
2) Ethernet sockets are always mounted in a device.
3) Ethernet plugs only fall out if they are broken.
4) Please provide some photos of the fault?
Forum TeamHi leeds85,
Thanks for posting and sorry you're having some issues with your hub, are you able to answer the questions from Tudor so we can get a better idea of the issue?
Alex_Rm
It's a Virgin Media Hub 3 and still in Router mode. Wired connection isn't working again to any devices, with them showing as not connected (red cross). Last time it happened I had to do a factory reset and everything connected. It isn't a cable issue. The wired ethernet on the router seems to stop working. I don't want to keep on messing about with factory resets.
If the WiFi is down (no Internet) at the same time, it could be that the circuit is playing up and your network stats (upstream/downstream/network log) would be useful to spot anything amiss.
This is a wired issue, so WIFI is not effected. The sockets are not physically broken.
The issue was previously fixed by Virgin support suggestion of factory reset.
Forum TeamHello leeds85
Sorry to hear of the hub issues impacting your wired connection, we appreciate you raising this via the forums.
It's been a few days since your post and from the last information given a factory reset helped resolve the problem although temporarily. Is this still the case as from looking at the connection and equipment all of the spec's appear to be in the ranges we'd expect to see. This would indicate it is a hardware fault, let us know and if needed we can support further.
Rob
I still have no wired connections.
OK - so WiFi works. You also said that a factory reset fixed it temporarily. This suggests that the Ethernet switch section works. But what could have happened when it goes down? Is the Hub 3 warmer/jhotter than you would expect in which case the chip driving the switch is running hot after a while? Does that make sense?
The joy you should receive from the Forum Team is a tech visit to change the Hub 3 (which is in any case a crap device). It has a weak CPU, borrows processor power from other chips, has a tendency to overheat and is very bad news if you read the forums.
Hub 3 Block Diagram
Assuming the mods clear the picture, I've pasted the block diagram for the Hub 3 showing the comp[onents and their relationship. Just thought you might be interested.
yes
