Forum Discussion

djoconnor's avatar
djoconnor
Joining in
29 days ago

Ethernet drops out several times a day.

Hi all. Ive been having this issue now for a few months and it's driving me nuts. 

Virgin hub4 Ethernet drops out for about 60 secs or so several times a day. 

Which knocks all my cameras and man cave offline when this happens.

I've noticed these logs on the router which seems to be repeated daily.

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=a4:05:d6:0f:ec:9b;CMTS-MAC=6c:13:d5:21:6c:ef;CM-QOS=1.1;CM-VER=3.1;

No Ranging Response received - T3 time-out;CM-MAC=a4:05:d6:0f:ec:9b;CMTS-MAC=6c:13:d5:21:6c:ef;CM-QOS=1.1;CM-VER=3.1;

Tried all the usual stuff like hard reset. Even replaced all the network switches in the property. Nothing resolved it.

Help!

 

 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    29 days ago

    Try checking with Area faults on  0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub.  Setup a BQM to monitor your circuit www.thinkbroadband.com/ping  Also run a wired speed test on www.samknows.com/realspeed and post the results. Once done we can comment.