Engineer visit

We’ve missed your appointment

If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £30.49 credit to your bill. Worth remembering, we also try to give you an idea of the time our engineer will visit. We try our best to meet our appointment times, but these are for guidance, although we’ll always try to get in touch if something unforeseeable stops us. If we arrive outside of these guidance times, this will not trigger compensation if we do arrive during that day. We also need someone over 18 to be in. Naturally there are a few exceptions and rules around these scenarios. For more details and information on what you’re entitled to, visit our Terms and Conditions page.