Forum Discussion

alistairgd's avatar
alistairgd
Up to speed
12 months ago

Engineer visit for no internet with new hub 5?

I tried installing a Hub 5 today but get no internet with it.

After connecting there was a blue flashing light for a few minutes, then a solid white light, but after several more minutes still no internet. I've had to plug my old Hub 2 in to get online, but speeds are 20Mb instead of 200Mb.

Can I have an engineer visit to set up my new hub and test speeds please?

 

  • carl_pearce's avatar
    carl_pearce
    11 months ago

    You'll probably need to contact VM as you should replace the HUB within a certain amount of time of receiving.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    12 months ago

    Have you tried the activation number 0800 953 9500.

    Your old HUB should no longer work if the new HUB has been activated.

    EDIT: Have you had the HUB 5 for over 6 months without using it (Based on your previous threads)?

    • alistairgd's avatar
      alistairgd
      Up to speed
      12 months ago
      carl_pearce wrote:

      Have you tried the activation number 0800 953 9500.

      Your old HUB should no longer work if the new HUB has been activated.

      EDIT: Have you had the HUB 5 for over 6 months without using it (Based on your previous threads)?

      Yes, I'm just getting round to installing it now.

      • carl_pearce's avatar
        carl_pearce
        Community elder
        11 months ago

        You'll probably need to contact VM as you should replace the HUB within a certain amount of time of receiving.