DOnt Bother switching if you are in the SL6 Area
I joined Virgin In February this year and i am glad i only have another 6 months to go, i should have listened to those in the area who said the service was shocking.
To say i have had more outages and issues in these past 6 months than i did with BT for over 15 years is an understatement.
Once again i am sitting here with no internet, which has once again just died. Service page shows intermittent issues which is seriously humorous.
Last 2 weeks i have had to book an engineer as upload speeds were less than 1mb and downloads only 80mbps, jitter was all over the place and ping spiking as well, but according to Virgin " No Issues were found" Then after a day of this undertook live chat which is also a joke as their AI does not mention Broadband but WIFI all the time, try telling AI that they are not the same thing! Hey AI i have a problem with no Internet " Is your wifi down" Nope AI Wifi is up Broadband is down "So you have a problem with your WIFI?" Nope AI they are not the same thing.
Anyways i set the advisor straight so we could cut the script stuff to explain i have an openspeedtest docker running on my LAN and that i can get nearly 2.4GBPS wifi via my phone and the wifi 7 router i run, so we can rule out WIFI and 3rd party Device.
I also explained i run a speedtest tracker docker container which tracks the metrics of the line inc speed up and down ping jitter etc and logs this test every hour for a month and that is hard wired not wireless so i can prove the issue.
Anyways all of a sudden the service page is updated and there's a local fault. Excellent i thought service resumed which it was.
Now exactly 1 week later he we are again total loss of service.
However i do like silver linings, my neighbour downstairs who was also with Virgin but had enough and switched to a fibre to the premise provider, on the day of the install i spoke to the engineers digging the driveway up to lay the cable and mentioned i will be switching soon and asked if they could lay the 2nd cable connection at the same time, for which they obliged, so thankfully i have a 2.5gbps FTTP cable looped up ready for it to be installed when my contract ends and i can put Virgin in the distant memories of my mind, so yes if you are in SL6 area and like no end of signal issues and total loss of service join Virgin otherwise if you value your sanity switch to anyone else.
