People in my area have had no internet, TV or phone since 9am yesterday.
Several updates via the service status page have indicated a resolution, only to be changed.
Apparently they hope to resolve the outage tomorrow. I have my doubts, but we’ll see.
it’s absolutely disgraceful that Virgin Media have left their customers hanging like this, but let’s be honest, they don’t care.
Just tried to log into the Hub 3 and noticed my settings have been wiped. Wonder if this is a failed software update.
An update from Virgin Media would be helpful.
Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
The "compensation "timer" can also be started on this number if appropriate.
Note that Fix times are not guaranteed on our Residential packages as they have no SLA's - you need to be on a Business package to get that guarantee
I’ve done that, but unfortunately it provides less information than the service status page. Speaking of which, it advised a fix was hoped today - first at 11am and then 2pm. No fix. Still without internet, TV and phone since Friday morning. Service status page now hoping for a resolution around 9pm tonight.
Absolute farce.
If you were this Tech I would bet that your "fix time" was pure guesswork...😎
