Forum Discussion

Thommo14's avatar
Thommo14
Dialled in
2 years ago

Disgraceful service from Virgin Media

People in my area have had no internet, TV or phone since 9am yesterday. 

Several updates via the service status page have indicated a resolution, only to be changed. 

Apparently they hope to resolve the outage tomorrow. I have my doubts, but we’ll see. 

it’s absolutely disgraceful that Virgin Media have left their customers hanging like this, but let’s be honest, they don’t care. 

 

8 Replies

  • Just tried to log into the Hub 3 and noticed my settings have been wiped. Wonder if this is a failed software update.

    An update from Virgin Media would be helpful. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
    The "compensation "timer" can also be started on this number if appropriate.

    Note that Fix times are not guaranteed on our Residential packages as they have no SLA's - you need to be on a Business package to get that guarantee

    • Thommo14's avatar
      Thommo14
      Dialled in

      I’ve done that, but unfortunately it provides less information than the service status page. Speaking of which, it advised a fix was hoped today - first at 11am and then 2pm. No fix. Still without internet, TV and phone since Friday morning. Service status page now hoping for a resolution around 9pm tonight. 

      Absolute farce. 

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        If you were this Tech I would bet that your "fix time" was pure guesswork...😎