Forum Discussion

Paul_I's avatar
Paul_I
Superfast
13 days ago

Disconnected my Online Game, and from Discord every day

So every day I play online (Rainbow Six Seige, and often on Discord) with my friend.

Recently (last month or so)  I get disconnected from the game - in-game screen message reads "JITTER" in red on the R6 screen, and then after about 20 seconds, the game disconnects me from the server. If I am using Discord comms as well, that also goes off.

Once I reconnect to the game and discord, all is OK (until the next time).

 

Conclusion: It cannot be game related, or GPU or CPU related, so I assume it must be the internet that goes off somehow and then comes back on.

I have the HUB5 router giving me speeds of 897Mbps down and 105 Mpbs up, so speed itself isn't the issue.

Tomorrow, I will take the router offline and try again but I suspect maybe the router or cabling is the issue?

 

Any ideas as to a solution folks?

22 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    12 days ago

    A fault on the local part of your VM connection would not clear with a simple reconnection of discord, the problem may well be much further away than you first imagine.

    Check for known faults in your street. Try both methods:

    Call the local fault line: 0800 561 0061 – this is an automated number.

    https://www.virginmedia.com/help/check/status/identification/identify

    Check the Service Speed & the Jitter using a Full Test : 

    https://www.samknows.com/realspeed/
    https://real-speed-fe.eu1.sk.thousandeyes.com/

    Once the test begins click on: Run full test
    to include: Latency, Jitter, Packet loss & Upload speed

    Post a screen shot of the Full Test.


    Here is another handy internet test from Cloudflare: 
    https://speed.cloudflare.com/ 

  • Client62's avatar
    Client62
    Alessandro Volta
    11 days ago

    The VM forum takes a while to display an image, Mods check we have not posted personal material or any other type of problematic content.

    The Jitter and Latency looks fine.

  • Paul_I's avatar
    Paul_I
    Superfast
    5 days ago

    Well, a week on and it still does it.

    I'm at a loss as to why.

    • Rebecca_CI's avatar
      Rebecca_CI
      Icon for Forum Team rankForum Team
      3 days ago

      Hi Paul_l

       

      We’re sorry to hear you may be experiencing issues with what seems to be your router. 

       

      We’d like to help resolve this for you. To do so, we’ll need to access your account by asking a few security questions. We’ll send you a private message shortly, please keep an eye out for it.

      • Paul_I's avatar
        Paul_I
        Superfast
        17 hours ago

        We have an engineer due today.

         

        There are several issues Rebecca - the streaming services have all failed, YouTube videos buffer regularly even on playbacks lasting 3 minutes, and online gaming Jitter is ridiculously regularly (daily or even twice in an evening session)

        https://www.waveform.com/tools/bufferbloat?test-id=cb5e71af-0575-4e2c-bc40-4688d2e18343

        Paul.