Forum Discussion

dbiddle2020's avatar
dbiddle2020
Joining in
12 days ago

DHCP settings and attached devices not loading

Hi, I have just accessed the router homepage and I cannot see a list of attached devices and the DHCP settings page does not load. I have hard restarted the router several times and used different browsers without success

 

6 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    What Hub do you have and have you tried a wired connection to the Hub when using the admin console?   From memory the Hub 5 has DHCP issues and when apparent the only fix is a full 60 second pinhole reset.

    • dbiddle2020's avatar
      dbiddle2020
      Joining in

      Hi, thanks for replying, it's a Hub 5. I'll try a full reset, however I was trying to avoid this.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        dbiddle2020 wrote:

        however I was trying to avoid this.

        If you have any settings that a reset will wipe, backup the existing configuration before you reset.  You should be able to restore after the reset has completed.

  • I've been having this same issue for a while now. I reset my hub 5 today, but I'm still having the same issue described above

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team

      Hello craigo1975

       

      Sorry to hear of the Hub issues experienced and viewing the connected devices, we appreciate you raising this via the forums and welcome to the community.

       

      As mentioned, the fix is a full pinhole reset, you mentioned you had rebooted the hub but was this a full pinhole one or just a standard reboot?

      If you can try that please and let us know if it resolves the issue.