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Lsully83's avatar
Lsully83
Joining in
11 months ago

Devices connected without internet or dropping connection

Hi we had Virgin broadband installed last week and all has been fine but this morning the connection has been dropping on and off on all WiFi connected devices all day. At some points some devices have worked when others have not. My phone a Samsung Galaxy S20fe has been the worst affected of all (shows 'connected without internet' even with string signal showing) and after speaking to an advisor on the telephone for over an hour some devices hooked back on but I am still unable to woth my mobile phone. After only a week this is not the best start to being with Virgin and I am using up all my mobile data and unable to complete worn at home without a stable Internet connection. Please help!

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  • Lee1991's avatar
    Lee1991
    Joining in
    11 months ago

    Hi, same problem here. I made a post this morning which someone replied to with a potential solution. Might be worth a try?

    I've been out of the house for a while and my phone seems to have settled down since I've been back.

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    11 months ago

    Check for local faults on 0800 561 0061. Also keep foremost in mind your 14 day cooling off period. 

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Lsully83,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your broadband service. 

    I am happy to take a look into this for you. 

    I will private message you now to confirm your details. 

    ^Martin