Forum Discussion

Chris198773's avatar
Chris198773
Joining in
26 days ago

Daily Disconnections

Good Afternoon

I am in need of some help with my internet connection.

I had an engineer visit due to a previous problem which can be viewed on this post Intermittent Loss of streaming | Virgin Media Community - 5642681

Since that engineer has visited and did what he needed to do, I lose my internet for a few minutes almost daily.

The router stays on a solid white light, then flashes red for a minute or so, goes back to a solid white light and internet comes back. It is random and can happen morning, afternoon or evening.

Please can this be investigated? I am not blaming the engineer for anything, I believe there is other faults in the line that may have surfaced after the visit and the work that was previously done.

Thanks

Chris

8 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    24 days ago

    Hello Chris198773,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection since the engineer visit.

    I've looked into your connection and can't see any issues that would be causing this. How has your connection been running since you last posted?

    Kind Regards,

    Steven_L

     

    • Chris198773's avatar
      Chris198773
      Joining in
      21 days ago

      Steven_L

      I have now had a a repeat of the issue yesterday again again about 5 minutes ago.

      Here is the Log from the Hub 5, hopefully it helps get to the bottom of the issue.

      Internet drops, white light on HUB 5 and then flashes red for about a minute or so, goes back to a white light and internet returns.

      It keeps leaving my mac numbers in

      Deleted the info, i also can't post upstream or downstream. Says invalid HTML text.

      Hopefully you can view the info yourself

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        21 days ago

        Please post all the stats from the Hub for comment.

    • Chris198773's avatar
      Chris198773
      Joining in
      22 days ago

      Hi @Steven_L

      So far it appears to be ok, last issue was on 04/08/2025.

      Hopefully I won't have to update this any further and my issues disappear.

      Thank you for reply to my post, much appreciated.

      Thanks

      Chris

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        19 days ago

        Hi Chris198773, no problem at all. Thank you for your response.

        If you have any further issues or queries, please don't hesitate to contact us.

        Regards,
        Daniel